Terms & Conditions. Travel company Legend Tour Co.,Ltd.
TRAVEL COMPANY LEGEND TOUR
TERMS & CONDITIONS
HOW TO JOIN: All the tours are "Land Only", so you need to book
your own International flights, unless otherwise specified in the tour
description. Joining information will be sent to you upon confirmation.
PAYMENT SCHEDULE: An immediately 100% of deposit per person
secures reservation is required at the time of confirmation of the
-The Normal Tour Fare shall be paid no later than 45 working days prior to
the eve of the departure date in either the basic tariff currency, as
-The Special Tour Fare or during Peak Season (for example Naadam Festival
Tour or by Train tours) shall be paid no later than 65 working days prior to
the eve of the departure date in either the basic tariff currency, as
quoted. The Company can reserve by E-mail, or Fax. We will confirm by e-mail
when we receive your payment.
-Price Guarantee: Your tour price is guaranteed once Legend tour has
received your full payment.
-Tour Price: All tour prices are in US dollars and in Euro and are based on
tariff and rates of currency exchange in effect at the time of printing.
These rates are subject to change without prior notice.
CANCELLATION & REFUNDS FOR OVERLAND TOURS:
60-26 working days prior to departure: 50% of Land Cost.
25-00 working days prior to departure: 100% of Land Cost.
-Air or train cancellation terms are additional. *The international air
fares or train tickets are subject to change based on availability at the
time of entering the reservation. Rates in international or national flights
or train tickets only freeze the issuance and payment in full of the
tickets. Tickets are not refundable and can only be annulled on the day of
-All cancellation requests are required in writing. Telephone / verbal
cancellation is not accepted.
CANCELLATION OR CHANGE OF ITINERARY: Legend tour reserves the
right to cancel all services without penalty up to 45 days before tour
-If you have deposit to us any money, we will full refund will be made under
-If you have not deposit money, we will not refund any money. All
itineraries are as written, but reserve the right to alter these due to any
unforeseen circumstances, and will notify you of any changes as soon as
PASSPORT & VISA: You are responsible for all passport and visa
requirements. We are happy to help if you will need Visa Authorization from
us, as soon as the full payment is received.
INSURANCE: You are responsible for any personal travel insurance
that you need. Cancellation and Interruption Insurance is highly
HOTELS: When the hotel listed in the brochure is not available,
the same category hotel or better will be substituted.
ROOM SHARES: We offer assistance in arranging room twin or double
standard shares or Single Standard at hotels. There are not Triple or
Cuadruple rooms at hotels. For Mongolia tours: Not single ger in the
countryside of Mongolia. Please note that single rooms are available only in
Ulaanbataar. Shared facilities at the ger camps in Mongolia.
BAGGAGE: Baggage is at owner's risk throughout. For traveler's
convenience, baggage allowance is suggested to one piece per person each for
check-in and carry-on baggage. Excess baggage charge and insurance is at
Excess baggage: the max. weight of your luggage on our calculated cars is 10
kg (20lbs) a, hand luggage 5 kg (5lbs) (overweight you need to pay for extra
cars only in cash, before your departure to the countryside), extra luggage
can be stored at hotels, prior to your departure to the countryside.
TOUR FARE DOES NOT INCLUDE: Air fare from your hometown to the
gateway city, air transportation other than stipulated in the actual
itinerary, international airport embarkation taxes, foreign airport taxes,
transportation of heavy baggage in excess of applicable allowance, insurance
premiums, visa fees, departure airport fee and tips to tour director, tour
guides, drivers and in hotels. *Excess baggage: the max. weight of your
luggage on our calculated cars is 10 kg (20lbs), hand luggage 5 kg (10lbs)
(overweight you must to pay for extra cars only in cash, before your
departure to the countryside of Mongolia), or your extra luggage can be
stored at hotels. *Not included any circumstances beyond of our control,
such as the imposition of quarantine restrictions, weather conditions,
changes of arrival/departure flights, the Mongolian poor roads conditions,
etc. *Single supplement at hotels. * Changing of date of departure.
*Occasional flight delays or cancellation. *International air flight round
trip or from your country destination. Additional transfers
airport-hotel-airport due to changing of date or time of arrival, or
departure to/from (additional payment must be borne by the passengers and is
ACCEPTANCE OF RISK: The Client acknowledges that the nature of
the tour is adventurous and that such holidays may involve a significant
amount of personal risk. The Client hereby assumes all such risk and does
hereby release the Company from all claims and causes of action arising from
any damages or injuries or death resulting from these inherent risks.
CLAIMS AND COMPLAINTS: If a Client has a complaint against the
Company, the Client must first inform the tour leader or Company
representative whilst on the tour in order that the leader/representative
can attempt to rectify the matter. If this does not resolve the complaint,
the Client should contact the Company directly by e-mail or by fax.
Telephone / verbal complaint is not accepted. If satisfaction is still not
reached through these means, any further complaint must be put in writing to
the Company within 15 days of the end of the tour. Legend tour will not
accept any liability of claims received after this period.
CHARGE FOR CHILDREN IN MONGOLIA:
0-3 years old: free ;
from 4-11 years old: 70% at the regular adult price.
from 12 years old and above: 100% at the regular adult price.
For children 11 and under, if they are sharing bed with either parent and do
not ask for a third bed in the same room, they will be charged the child
fare. If they need the third bed in parents' room, they will be charged 80%
of the adult fare. For children 12 and over, they will be charged at the
regular adult price.
FREE TOURS: If you have 16 (16pax + 1 free pax in double room: 8
ROOMS) friends that want to go for any Trip, you just got a free trip for
yourself. Whenever you sign up a group of 16 people or more to Legend tour,
you will enjoy a free trip to yourself, travelling as the group leader with
the group. Of course, if you have a group of 34 people, you will have 2 free
tour packages (32pax + 2 free in double room: 16 ROOMS). *Not included any
Single room. We will pay all your land fares. *Not included any air.
PRICE GUARANTEE: Your tour price is guaranteed once Legend tour
has received your full payment.
- Legend tour responsible for their acts, omission or commission.
Without their limiting the foregoing.
- Legend tour and its agents are not responsible for any losses or
expenses due to delay or changes of schedule, overbooking of accommodations,
default of any third parties, sickness, weather, strike, acts of God, acts
of terrorism, force majeure, acts of government's civil disturbances, war,
quarantine, customs regulations, epidemics, criminal activity or for any
other cause beyond its control. All such losses or expenses have to be borne
and paid for by the participant.
- Legend tour reserves the right to substitute hotels, and alter the
itinerary, withdraw any tour and make any desirable alteration for the
convenience of the operation of tours.
- Legend tour reserves the right to cancel the tour prior to departure
for any unforeseen reason. Liability for such cancellation is limited to
full refund of money received by Legend tour , and this will constitute full
settlement with the tour member. Legend tour will notify you of any changes
as soon as possible.
-All itineraries are as written, but reserve the right to alter these due to
any unforeseen circumstances, and will notify you of any changes as soon as
- Legend tour reserves the right to decline, to accept, or retain any
person as tour participant, should such person's health, mental condition,
physical infirmity or general deportment impede the operation of the tour or
the rights, welfare or enjoyment of other tour participant.
- Legend tour accepts no responsibility for value, reliability,
quality or authenticity of any goods purchased while on tour or for any
mailing, freight or shipping arrangements.
09:00am to 18:00pm from Mon. through Fri.
Closed: Sat, Sun., Closed on National Holidays, & Winter time.